Privacy policy

Who this policy covers

Vocare Capital is responsible for the website enquiries it receives. This policy covers people browsing this website or asking us to contact them. Information collected later for a credit application may be covered by additional notices and consent requests provided at that stage.

Information we collect

If you send an enquiry, we collect your name, phone number, optional email address and the details you choose to share about your profession, home plans, property ownership, timing and preferred chat period. Please do not include identity documents, account numbers, payslips or sensitive financial documents in this form.

Website and form service providers may also process technical information such as IP address, browser information and service logs needed to operate and protect their services.

How and why we use it

We collect enquiry information directly from you so we can respond, understand the questions you want to discuss and contact you using the details you provide. If you choose not to provide required contact details, we may be unable to respond.

Submitting an enquiry asks us to contact you about that enquiry. It does not sign you up for a loan or give us permission to send unrelated marketing. You can ask us to stop follow-up contact.

Our form provider and overseas processing

The enquiry form is provided by Tally. Submitted answers are stored by Tally in the workspace hosting the Vocare Capital form. Authorised members of that workspace may access the responses through its access permissions. We have not connected advertising, CRM or email-marketing integrations to this form.

Tally is based in Belgium and states that form data is stored in Europe, encrypted in transit and at rest. Its service providers may process technical data to operate the service. Read Tally’s data-processing information and privacy notice for its current practices. Opening the form connects your browser to Tally. Your phone number and full name are required so we can respond; email and preferred chat time are optional.

Sharing your information

Enquiry information is used by Vocare Capital and service providers needed to receive and respond to it. We do not sell enquiry information. We may disclose information when you authorise it or where a disclosure is required or permitted by law.

This form does not automatically submit a credit application or pass your answers to a lender. Any further information, lender disclosure or application consent will be discussed separately.

Advertising and your choices

Vocare Capital advertises on Meta platforms and may use Google Ads. Interacting with an ad or our social pages is also subject to that platform’s privacy practices. If optional website advertising tools are enabled, they may use browser/device identifiers, page activity and technical information to measure campaigns or show relevant advertising, including through processing outside Australia.

Optional advertising tags are not currently active on this website. They must remain off unless you opt in. Marketing consent is separate from asking us to respond to an enquiry; declining it does not prevent you from using the website or form. We do not send your enquiry answers, financial details or identity documents to advertising platforms.

You can open Cookie settings to choose or withdraw permission. Read our Cookie policy, Meta’s privacy policy and Google’s advertising information for more about these technologies and platform choices.

Cookies, progress and security

We use local browser storage to remember your cookie choice for up to six months. No optional analytics or advertising tag loads without permission. Tally may use browser storage and technical measures needed for form functionality and security when you open it. “Save answers for later” and partial-submission collection are disabled on the Vocare form. Closing the popup discards the unfinished form in that popup.

We use service access controls and take reasonable care when handling enquiries. No internet service can guarantee absolute security. Avoid sending documents or information that this initial enquiry does not need.

Retention, access and correction

Enquiry information is retained for responding to your request and for any period needed for legitimate business or legal obligations. You can request access, correction or deletion of information we hold about you. We may need to verify your identity safely before responding, and will explain if a legal obligation limits a request.

Privacy questions and complaints

Write to us at the address below, or use the enquiry form and tell us that your request is about privacy. Include enough detail for us to understand the issue and the best way to respond. Please do not send identity documents through the enquiry form.

We will consider your request or complaint and respond as required by applicable law. If you are not satisfied, or have not received a response within a reasonable time, you can check whether the Office of the Australian Information Commissioner can assist. The OAIC generally asks that you first contact the organisation and allow 30 days for a response.

Changes to this policy

We may update this policy when website features or information-handling practices change. The update date on this page identifies the current version.